Yesterday finally I made an appointment with the doctor in one of the hospital where I gave birth to my first child. Do you still remember, in my older post I told you that my right hand got irritated after wrapped for 1,5 months with a bandage when I got an accident 3 months ago? *Thank God that my hand is functioning well now*. So after 3 kinds of medicines from the doctor and my hand is not getting better so I decided to go the dermatologist.
I arrived in the hospital sat down in the lobby alone (because there is no patient at that time..only me) and my name was being called by the nurse. I came in and sat down in front of the doctor. The doctor seemed didn’t notice that his patient was there infront of him already since he was still busy looking at his computer. I don’t have any idea what he was typing but then I decided to wait and kept silent.
Until couple of minutes he finally said “yes, why? What happened?”(no eye contact).
I was expecting him to greet me first and look at my face for a second, just like with the other doctor. “Ya ibu joice ada Keluhan apa?” Instead he just said “ya kenapa?” Without looking at me and he continued looking at his computer. *Sad*
Then I told him about my case, about what happened with my hand. He didn’t even asked me what kind of medicine that I have tried and so on. Instead, I was the one whose busy telling him everything. I showed my elbow (the worst part) and he turned on the light (special lamp/light for checking) looking at it for 5 seconds only and he sat down on his chair then he wrote the medicine that I should take. But after that he looked at his computer again. He didn’t even mentioned what kind of irritation is this until I asked him. He ansewered “ya ini dermatitis” . He said that very fast, and again without even looking at me. His mind seemed not in that room but somewhere else.
I asked few questions related to my case but his answer always flat and still, he was busy looking at his computer and sometimes to the paper. He then finished writing for my medicine and told me how to use and consume the medicine (with very fast explanation) he just took a glance at me then I wanted to make sure about the medicine so I asked him one more time. So that’s it! The nurse opened the door (a sign to end the consultation) and I went out with big dissapointment. I was in that room not even 10 minutes with that kind of dermatologist and I paid Rp 264.000! Just for the doctor. A very pleasant and smart doctor! Really! I was very upset but I stayed calm.
On my way to the cashier, I was thinking that I need to do something with this and it has to be elegant :)))). So, while waiting for my medicine I sat down and there was a hospital staff there infront of me. So I spontaneously saying that I was very dissapointed with the doctor who I just met and it’s like a fool paying 264 thousand rupiahs just for that silly appointment. I said, if I know the service of the doctor is dissapointing I’d rather go to the public hospital/ government one. All the more, this hospital has 2 classes when you want to go for consultation, the regular one and the executive one. This doctor was in an executive place that is why it was a bit more expensive than the regular one. I paid Rp.390.000 for all of them (cosultation+medicine).
So that staff who was talking to me offered me whether or not I want to write my suggestion or my complaint about this doctor. So I said: Yes please!
Then the other staff came and I retold the story because she asked me. Then after that, she gave a piece of paper for me to write my complaint. Once again I said “I am dissapointed”. What do you think about my case? So you think my reaction is too much after seeing this kind of doctor?
Oh… I am speechless!
Have a nice weekend anyway!